Política de reembolso

Return Policy (30 Days)

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it — unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at horaparisbracelet@gmail.com .
Return parcels must be sent to the following address:

22 Avenue de Bretagne
44400 Rezé – France

Items returned without a prior return request will not be accepted.

You can always contact us at any time at horaparisbracelet@gmail.com for questions related to returns.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, plants), custom-made items (including personalized or made-to-order products), and personal care items (such as beauty or hygiene products).
We also do not accept returns for hazardous materials, flammable liquids, or gases.

Unfortunately, sale items and gift cards are non-returnable.

Exchanges

The fastest way to receive the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

14-Day Withdrawal Right (EU Customers)

If your order is shipped within the European Union, you are entitled to cancel or return your order within 14 days of delivery, for any reason and without justification.

As with all returns, the item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging.
A receipt or proof of purchase is required.

⭐ Cancellations & Refund Requests Outside the 14-Day Withdrawal Period (New clause added)

Beyond the legal 14-day withdrawal period, any cancellation, modification, or refund request will be reviewed on a case-by-case basis by our customer service team.

If your request is accepted, a refund cannot be issued to the original payment method. Instead, a store credit equal to the item(s) value (excluding shipping fees) will be issued.

This store credit:

  • is non-transferable,

  • is valid for 12 months,

  • can be used on all products available on our website.

Except for legally justified cases (14-day withdrawal, defective or non-conforming items), Hora Paris does not issue refunds to the original payment method.

Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved.

Refund Method

If your refund is approved under legal conditions (EU withdrawal right or defective/non-conforming product), we will refund you to your original payment method within 10 business days.

Please note:
Your bank or credit card issuer may take additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact us at horaparisbracelet@gmail.com .